G. Loomis rods are covered by a Limited Lifetime Warranty against non-conformities in workmanship and materials for the life of the original owner. Demo rods are not covered under warranty. Sales receipt or proof of purchase required.
Rod must be registered within 30 days of purchase on the G. Loomis website to activate warranty.
G. Loomis will inspect the rod to determine if the breakage was due to workmanship or material non-conformance. For breakage determined to have occurred due to non-conformance, G. Loomis will at the companiesâ discretion, either repair or replace the product at no charge.
Breakage deemed to be the result of normal wear and tear, misuse, abuse, alteration, accidental damage, or neglect will, at the companiesâ discretion, be repaired or replaced for a specific fee. A full estimate will be provided for your approval before any fees are levied. G-Loomis reserves the right to refuse service on any claim.
To initiate a claim
Ship the damaged rod in a disposable container, prepaid and insured, along with a completed copy of our Web Warranty Return Form.
PLEASE NOTE:
1) If you are returning a custom rod, please remove any after-market components that you wish to keep, as they will not be returned.
2) Do not use a shipping container that you want returned, it will be disposed of at the factory.
Xpeditor Service
Our Xpeditor Service is a no-fault, âno questions askedâ replacement program designed to get you back on the water fast (U.S. And Canada customers only). If your registered rod is damaged or broken, this program provides a same-model replacement for a very fair price. If you need support, please follow these two easy steps:
1. U.S. Customers, fill out the online form HERE and follow all prompts.
2. Canada Customers, please visit http://www.gloomis.ca for more information.
3. You will receive your replacement rod within a few days (pending on-hand product availability). Out of stock items will ship as soon as they become available.
Once the rod arrives, please do the following to complete the process:
1. Remove the replacement rod from the packaging. Inside youâll find a pre-printed return shipping label.
2. Itâs not necessary to return the entire damaged rod. We only require a piece of the blank printed with the logo and model information.
3. Take the package to your local courier for shipment back to G. Loomis.
Note: Youâll have 30 days after receiving your replacement rod to return the blank section of the damaged rod. If the blank is not received within this timeframe, your credit card will be charged for the full retail price of the rod.
G. Loomis products are built with various grades of technology, componentry, and performance. Due to this, our Xpeditor fees vary depending on the family of rod being serviced. Please refer to the list below to determine Xpeditor pricing for your specific rod.
Discontinued models will be replaced with the closest like the model or build material. Demo rods, premier rods, and kit rods are not eligible for Xpeditor Service.
